CONTACT US 01780 783932
VAT & Customs
VAT is included on prices where applicable. VAT is not included in the price of cycle helmets and children's ski helmets, as these items are not liable for VAT.
If you feel that you should not pay VAT on your order, for example if the goods are leaving the EU, please contact us and we can refund the VAT amount. Alternatively, please feel free to call us on +44 (0)1780 783932 in advance, and we can manually process the order without VAT.
Please note that some international deliveries may be subject to import duties and taxes. These fees are outside of RxSport's control, and you will be liable for any customs charges incurred.
Restrictions
Anon - Europe Only
Maui Jim & Zeal - United Kingdom Only
Oakley & Ray-Ban - EEA (European Economic Area) Only
These restrictions are placed on us by the brands in question, and are outside of our control. We apologise for any inconvenience caused.
Prescription eyewear is made to order, and wraparound sports eyewear is one of the most challenging areas of optics. Whilst all orders are processed as quickly and efficiently as possible, lead times are difficult to guarantee 100% - especially for the cutting edge products RxSport offer. Here are some broad guidelines for our most popular brands:
Prescription Sunglasses - Directly Glazed
Prescription Inserts
Prescription Glasses
Prescription Ski Goggles
You are more than welcome to choose express delivery options for prescription orders, and this will ensure you get your glasses as quickly as possible. However, this does not mean prescription eyewear will arrive the day after ordering! If you need your glasses for a particular date, please call us on 01780 783932, and we will do our utmost to help out.
In the unlikely event that you are not entirely happy with the look or feel of your purchase, we offer a 100% refund or exchange on all non-prescription eyewear and helmets for 28 days after delivery.
For UK orders, we offer a free returns service. Please CLICK HERE to request a returns label. If you are returning your home trial then please CLICK HERE.
For international orders, we do not cover the cost of returning your order. Please send the items back to:
RxSport
Great North Road
Wittering
Peterborough
PE8 6BX
UK
Prescription Returns
As prescription sunglasses and goggles are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 783932.
If you have yet to place an order and are concerned about the fit of the glasses, why not use our Home Trial service?
We are extending our returns period for the holiday season. For all orders placed between 1st November and 24th December 2018, you will have until 11th January 2019 to return your items for a refund or exchange. This excludes any prescription items - please see our prescription returns policy below for more information about prescription orders.
For UK orders, we offer a free returns service. Please CLICK HERE to request a returns label.
Prescription Returns
As prescription sunglasses and goggles are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, or if you are having problems with the vision in your new glasses, please call 01780 783932.
