FAQS

Below you will find the most common questions we're asked about our products.

PRESCRIPTION FAQS SUNGLASSES FAQS GOGGLE FAQS HELMET FAQS HOME TRIAL FAQS

PRESCRIPTION FAQS

How do I enter my prescription?
You will need to register/login to the website first. You can then enter your details onto the form provided, which has been designed to match the layout of most prescriptions you get from your regular optician. For further assistance, please check out our prescription guide, and failing that please contact us.
I would like to order two products using two different prescriptions. How can I do this?
At present, you can only save one prescription per account. You can either set up a new account, and place two separate orders, or give us a call and we will be able to sort it by telephone.
I don't have a PD (pupil distance) reading on my prescription. How can I get this?
You can contact your optician directly. If they have supplied you with prescription glasses before, they will hold this detail on file. As such, they are legally obliged to provide the measurement. Alternatively, you can use our pupil distance guide to obtain the measurement.
I have entered my prescription online, but I appear to be out of range for most or all products. What should I do?
Please contact us, as we can discuss your requirements and the available options. We can extend the range for many of the products that we offer, although there can be surcharges for this.
Are varifocals an option?
Yes, we offer varifocals as an option on all of our everyday glasses and prescription sunglasses. We do not offer any of our goggles with varifocals. Read more about varifocals here.
I've never worn varifocals before. Are they right for me?
Varifocal lenses can take a bit of adjustment in some cases. We recommend that you get used to varifocal lenses in everyday glasses before trying varifocal wraparound sunglasses. This is because wrapped lenses can take a short period of adaptation in a very small proportion of people. As such, if there is any issue it is hard to isolate the root cause.
Why don't you offer bifocals?
Because it is the 21st century! In all seriousness, we simply think that single vision and varifocals are better options, and a lot of the manufacturers we deal with do not offer bifocal options either. That being said, we do offer a very specific bifocal Reader lens in our prescription ski goggles. This is because ski goggles do not work effectively with varifocal lenses. Equally, if you would prefer a bifocal lens, please contact us, and we will do our utmost to help out.
What is the difference between different lens options?
This will depend on the product you are interested in. Please use our prescription guide.
What is the difference between genuine Oakley and everyday lenses on your Oakley ophthalmics range?
The genuine Oakley lenses are produced by Oakley, and your glasses will be glazed in their own lab in California. They are made of Oakley's Plutonite material for incredible impact protection and digitally surfaced high definition optics. They also feature the Oakley Stealth coating, which is an anti-reflection coating with added hydrophobic, oleophobic, anti-static and anti-scratch properties. The everyday lenses we offer are supplied by Essilor, so the same as you would get from a premium optician on the high street. They combine quality and value, with an option for everyone. Our range of lens packages starts with a basic CR39 lens, and goes up to a super thin 1.67 lens with premium Crizal Forte coating.
What is an "anti-reflection coating"?
AR coatings reduce unwanted reflections and improve clarity, whilst also improving the cosmetic appearance of lenses. With fewer reflections, more light passes through the lens to the eye for improved vision and the lenses look more transparent and attractive. Particularly useful for clear lenses and Transitions, anti-reflection coatings are also often applied to the rear surface of sun lenses.
I need a specific set of lenses for a model you offer on the website. Can you help?
Absolutely. Please contact us, and we will do our utmost to help out. We can source lenses from most of the leading manufacturers, and can provide tailored advice and a quote to suit your requirements.
Can I buy sunglasses fitted with clear prescription lenses?
Definitely, this is an option on all of our directly glazed prescription sunglasses. For most of the sunglasses we offer with prescription inserts, clear lenses can be purchased as an additional lens.
Can you do a reglaze for my current pair of sunglasses?
Yes, this is almost always possible. Please contact us and we can provide a quote, depending on the model you have and the type of lens you want to go for.
I have a high prescription. How thick will my lenses be?
There are a lot of variables that will affect the final thickness of the lenses - frame size, lens material, prescription strength and pupil distance. We can often provide thickness calculations, but we will need to know all of these details, and it is not always possible. Please contact us, and we will always do our best to help out.
Why can't you sell prescription eyewear to those aged 16 or under?
The General Optical Council insist that prescription glasses are best supplied face-to-face from a registered optician. Whilst we appreciate this can be frustrating for specialist sports eyewear, which are often hard to track down on the high street, our hands are tied unfortunately. That being said, we are always happy to provide advice to parents about the best options for their kids. We can also supply the frames, and you can then take these to a reputable local optician to have the lenses produced.
I've received my order, but the vision is poor. What should I do?
Please contact us as soon as possible. Like any new lens type, your eyes can take a little bit of time to adjust to wraparound lenses. Therefore, we may simply advise you to try the glasses over the course of a few weeks, gradually increasing usage. This resolves the issues in almost all cases, as your eyes get used to the new sensation - your eyes are amazing things! Our consultant optician is also always on hand for telephone consultations (or face-to-face where practical). Finally, we promise to never leave you with a pair of glasses you cannot see through.

SUNGLASSES FAQS

How do I change my sunglasses lenses?
This depends on the manufacturer to a degree. With the growth of lens interchange systems, each brand works slightly differently. As such, we suggest checking the instructions that should have been in the sunglasses packaging. Alternatively, please contact us, and we can talk you through the process for your specific sunglasses.
Do your sunglasses provide UV protection?
All of our sunglasses offer 100% UV protection.
Which size sunglasses do I need?
Most wraparound sunglasses will fit almost all head shapes and sizes. That being said, we offer sizings for all of the sunglasses we offer. Personal choice and preference over the look and how they feel in the flesh will always be key. As such, we offer a 28 day free returns service - as well as free UK delivery!
My lenses are dirty. How should I clean them?
We recommend using the cloth or microfibre bag that accompanied your glasses. If they are particularly dirty, you can use warm water, or optical cleaning sprays/solutions. Do not use any solvents!
What are photochromic lenses?
Photochromic lenses are lenses that darken on exposure to UV, in other words they become sunglasses when you go outside on a sunny day! They are also known as light-adjusting, Transitions, Reactolite, Modulator, reactive etc etc etc.
What are polarised lenses?
Polarised lenses eradicate glare, which is caused by reflected light rays. This is particularly useful around water or whilst driving.
What are gradient lenses?
These are lenses that start off darker at the top, and lighten towards the bottom of the lens. Popular for driving and fashion sunglasses!
What is the difference between contrast-enhancing and neutral lenses?
Neutral lenses provide shade from the brightness of the sun, simply by darkening the environment. Contrast enhancing lenses will darken certain colours more than others, and as a result they can make particular objects or features stand out.
Do clear lenses provide UV protection?
Yes, the UV protection comes from the lens material or a coating. It is not connected to the depth of tint of the lens.
Which lens tint do I want?
This will depend on your intended activity, and the conditions you are likely to use the glasses in. See our lens tint guide above, or visit our sports guides.

GOGGLE FAQS

What is the difference between cylindrical and spherical goggles?
Cylindrical goggles curve horizontally, whilst remaining flat vertically. Spherical goggles, on the other hand, curve on both axes. Cylindrical lenses have traditionally been a cheaper option, but they are currently in fashion. From a technical perspective, the spherical lens is largely superior - offering better optics, more peripheral vision and less fogging.
What is "OTG"?
Simply, OTG (Over The Glasses) goggles are designed to fit over the top of your everyday glasses. They tend to have cutaways in the foam or frame moulding which to avoid undue temple pressure.
Which goggles will go best with my helmet? Do I need to match brand?
Matching brand certainly helps for many people, as the brands have often designed the two products in conjunction. You will find that the vents line up perfectly, which will help to avoid fogging and overheating. Plus, you can match colours to look as cool as snow! However, it is not essential. We would always recommend choosing your ideal goggle and helmet first, and then checking compatibility after. Personal preference on fit/look and individual face/head shape means that there is no 100% rules in this area!
Which features should I look for in goggles to stop them from fogging?
Look for products with maximum ventilation - both frame and lens vents. Also, the more expensive goggles in a range will tend to be equipped with premium anti-fog coatings, which will really make a difference. These goggles also tend to have better quality foam, which will help to wick moisture away, and so your lens stays fog-free. For those who really struggle, we also offer goggles with micro-electric fans - a bit like the set up you have in your car!
How can I look after my goggles to stop them from fogging?
Good goggle care is just as important as specific products/features.
1. Keep the goggles where they belong - on your face, not on your helmet!
2. Keep the vents clear - not blocked with face masks/scarves/etc.
3. Put the goggles on warm - keep them close to you, so they are as close to body temperature when they go on. Don't leave them in boot rooms overnight!
How do your prescription goggles work? Do you glaze the whole lens?
It is inserts all the way for goggles right now. This allows you change the outer lens to match the weather, keeps costs down and makes prescription changes less of a headache. That being said, we know some people really want a direct glaze. When the technology catches up, rest assured RxSport will be the #1 place to look!
How do I change my goggles lenses?
This depends on the manufacturer to a degree. With the growth of lens interchange systems, each brand works slightly differently. As such, we suggest checking the instructions that should have been in the goggle packaging. Alternatively, please contact us, and we can talk you through the process for your specific goggle. For traditional goggles, gently separate the frame from the lens, remove the lens carefully and store in a clean and dry location. To reinsert, you will see little notches that align to matching grooves in the frame. Start with the nose bridge and work your way out to the sides and finish with the top notches.
Which goggle size is suitable for me?
We offer a wide range of sizes, with sizing information provided on the individual product pages. Generally smaller goggles are preferred by women and guys with smaller heads. That being said, there has been a shift towards larger 'over-sized' goggles in recent years. These offer a cool look, and also open up a wider field of view. With adjustable straps on every set of goggles we sell, you will find most goggles fit most people. Overall, it depends on personal preference, and how the goggles fit with your helmet. Remember we offer a free 28 days returns service, and you are also always welcome to come and visit our showroom.

HELMET FAQS

Which helmet size do I need?
Different manufacturers break up their sizes in different ways, and this will often depend on the fit system used. As a result, we recommend that you measure your head before buying a helmet. Use our fitting guide to help.
Will all of your ski helmets fit my goggles?
All of the helmets we sell are designed to work with goggles. As many helmet brands also produce goggles, you will often find that the optimum fit can be found by integrating the two products.
What are the largest and smallest helmets you offer?
Our biggest helmets are produced by Smith. Their XL features a BOA fit system that goes from 63-67cm. Alternatively, Giro's XL goes from 62.5-65cm. In terms of small helmets, check out the Bern Camino/Camina, Smith Holt Junior, Anon Rime and Giro Crue MIPS. All of these have adjustable fit systems that can be cranked down to a tiny 48cm!
Are your helmets certified?
Yes, all of our helmets surpass either the European EN 1077 or US ASTM 2040 standards.
Will my head get too hot wearing a helmet? Is the liner removable?
All of our helmets feature venting systems. The more expensive the helmet, often the more sophisticated the ventilation. Look out for rider-controlled set-ups, so you can open things up when the sun is blitzing, and shut them when snow is in the air. Liners are removable in almost all of our helmets, so you can ride with a beanie if you prefer, but more importantly you can give it a wash at the end of a week's hard shredding!
What is MIPS? Why should I buy MIPS?
MIPS stands for multi-directional impact system. According to MIPS themselves:
"MIPS sets a new standard in helmet safety. Developed by brain surgeons and scientists to reduce rotational forces on the brain caused by angled impacts to the head. In a helmet with MIPS Brain Protection System the shell and the liner are separated by a low friction layer. When a helmet with MIPS Brain Protection System is subjected to an angled impact, the low friction layer allows the helmet to slide relative to the head".
Found across a number of our key brands - Smith, Giro, POC, Scott - this is a technology we wholeheartedly endorse. In short, the technology has been developed to protect your brain more effectively from the reality of ski crashes, which rarely involve direct impacts. SHOP FOR MIPS
Which helmet will fit my child?
Helmets are not sized by age. Every child is different, so we recommend that you measure their head before buying a helmet. Use our fitting guide to help.

HOME TRIAL FAQS

How do I arrange the trial?
Please call us on 01780 783932, and we will set everything up by phone.
How much does the trial cost?
There is a £4.95 charge for the service, which covers the outward postage and a pre-paid returns label. If you are outside the UK we charge £9.95, but you have to cover the cost of returning the items to us.
What do I need to have before arranging the trial?
You need to choose up to 3 products for us to send out. We are more than happy to help you decide on the best options for your sport or prescription requirements. We also ask that you have your prescription to hand, or registered in your account, before calling to arrange the trial. The trial is for prescription eyewear only!
What will I receive?
We will send the glasses to you in non-prescription form. We try to match colour preferences, but the main purpose of the trial is to check fit and feel.
How long can I keep the trial glasses for?
The glasses must be sent back to us within 7 days of receipt.
What can I do with the glasses?
The trial service is designed to replicate the experience you have in a shop or optician's practice. Try them on, show your friends or family, but please do not take the glasses out for a 10km run or a round of golf!
What do I do next?
Once you have made your mind up on which pair you want to order, you can either place your order online or call us on 01780 783932. We will be happy to give any advice on lens tints or help out with prescription questions. There is no obligation to buy, so if none of the glasses are suitable please just send them back.
Package the glasses back up in the original trial box, generate and attach the pre-paid returns label. Take the package to your local post office. Please retain proof of postage when returning your trial.
You must return all unwanted trial items to us, before we will send out the final prescription order!