Home Trial for Prescription Eyewear

1. CHOOSE 3 PAIRS

Choose three frames from our complete eyewear collection. Sunglasses, optical frames, protective eyewear and ski goggles are all available using this service!

2. CALL US

Call us on 01780 783932 with your prescription and one of our team will set up the trial. For UK orders we charge £4.95, this covers the outward postage and a pre-paid returns label. If you are outside the UK we charge £9.95, but you have to cover the cost of returning the items to us.

3. WE'LL DELIVER

The Home Trial will be delivered directly to your door. When it arrives, test your frames for fit and feel and decide on your favourite.

4. RETURN & ORDER

Let us know which product you’d like to order and return the glasses to us within a week using our free returns service. We'll glaze the product to your prescription, and send it to you as soon as possible for you to enjoy.

BROWSE PRESCRIPTION SUNGLASSES

BROWSE PRESCRIPTION GLASSES

Still not sure?

Below you will find the most common questions we're asked about the home trial service.

How do I arrange the trial?

Give us a call on 01780 783932 and one of our friendly team will set everything up over the phone. Have your prescription details to hand before you call so we can give guidance on the prescription product available to you.

How much does the trial cost?

There is a £4.95 charge for the service, which covers the outward postage and a pre-paid returns label. If you are outside the UK we charge £9.95, but you have to cover the cost of returning the items to us.

I live outside of the UK. Can I use the Home Trial service?

Yes, we are happy to offer the service to our international customers. For orders shipped to an address outside the UK we charge £9.95 for shipping. We also ask that customers cover the cost of returning the Home Trial to us with a courier of their choice.

What do I need to have before arranging the trial?

You need to choose up to 3 products for us to send out. We are more than happy to help you decide on the best options for your sport or prescription requirements. We also ask that you have your prescription to hand, or registered in your account, before calling to arrange the trial. The trial is for prescription eyewear only!

I don't want/need prescription eyewear. Can I have a Home Trial?

The Home Trial is designed for prescription wearers to try their eyewear for fit and feel before committing to the purchase of a custom-made product. We offer a free 28-day returns policy for non-prescription eyewear and encourage customers to make full use of this facility.

What will i receive?

We will send the glasses to you in non-prescription form. We try to match colour preferences, but the main purpose of the trial is to check fit and feel.

How long can I keep the trial glasses for?

The glasses must be sent back to us within 7 days of receipt.

What can I do with the glasses?

The trial service is designed to replicate the experience you have in a shop or optician's practice. Try them on, show your friends or family, but please do not take the glasses out for a 10km run or a round of golf!

What do I do next?

Once you have made your mind up on which pair you want to order, you can either place your order online or call us on 01780 783932. We will be happy to give any advice on lens tints or help out with prescription questions. There is no obligation to buy, so if none of the glasses are suitable please just send them back.

Package the glasses back up in the original trial box, generate and attach the pre-paid returns label. Take the package to your local post office. Please retain proof of postage when returning your trial.

You must return all unwanted trial items to us, before we will send out the final prescription order!

If you are still not sure what you are after then please contact us:

STAYING HOME NO PROBLEM

Still not sure?

Shop our collection of luxury eyewear at tortoiseandblack.com