Delivery / Returns

UK Delivery Info & Timescales

These timescales are for non-prescription eyewear and helmets, marked as 'in stock' on our site. Please see below for prescription production timescales.

Royal Mail Tracked Delivery - Free

We offer this for free on all orders as standard. Therefore, the vast majority of non prescription sunglasses and goggles, as well as ski helmets arrive within 3-4 working days.

We run a live inventory, so products marked as in stock, should reach you within this time frame. If there is going to be a delay we will let you know.

No signature is required for Royal Mail Tracked, but Safeplace instructions can be entered in the Order Comments field at the checkout.

Royal Mail Special Delivery - £5.95

This is a next working day service, with delivery before 1pm. We aim to keep all products listed on the website in stock, and the inventory system is live, but if there is any issue we will contact you immediately.

The deadline for Royal Mail Special Delivery is 3.30pm.

Orders placed at the weekend will be sent out on Monday for delivery by 1pm on Tuesday. Royal Mail Special Delivery requires a signature at the delivery address, so packages cannot be left with neighbours or in designated safe places.

Royal Mail Special Delivery Saturday Guaranteed - £12.95

Ideal for those last minute purchases, or for those who are not in during the week, and would prefer a Saturday delivery.

The deadline for Royal Mail Special Delivery Saturday Guaranteed is 3.30pm on Friday, with delivery by 1pm on Saturday. Royal Mail Special Delivery requires a signature at the delivery address, so packages cannot be left with neighbours or in designated safe places.

Europe Delivery (including to the Republic of Ireland)

These timescales are for non-prescription eyewear and helmets, marked as 'in stock' on our site. Please see below for prescription production timescales.

Royal Mail Airsure or International Signed For - £7.95

We use Royal Mail Airsure where available (Andorra, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Iceland, Irish Republic, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland). Allow around 4-5 days for delivery.

Otherwise, International Signed For Delivery on non-prescription eyewear and helmets is usually around a week, but can take longer depending on your local postal service.

International Express Courier - £19.95

This service is 3-4 days from the point of despatch. Remote areas may take slightly longer. In stock items are sent within 24 hours of order. See below for prescription timescales.

Rest of World Delivery

These timescales are for non-prescription eyewear and helmets, marked as 'in stock' on our site.. Please see below for prescription production timescales.

Royal Mail Airsure or International Signed For - £9.95

We now deliver to Australia, Canada, Hong Kong, Japan, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, South Africa, Turkey, UAE and the United States.

We use Royal Mail Airsure where available (New Zealand, USA, Singapore, Hong Kong, Canada). Allow around 7-8 days for delivery.

Otherwise, International Signed For Delivery on non-prescription eyewear and helmets is usually around 1-2 weeks, but can take longer depending on your local postal service and customs.

International Express Courier - £29.95

This service is 3-4 days from the point of despatch. Remote areas may take slightly longer. In stock items are sent within 24 hours of order. See below for prescription timescales.

Prescription Orders - Delivery

Prescription eyewear is made to order, and wraparound sports eyewear is one of the most challenging areas of optics. Whilst all orders are processed as quickly and efficiently as possible, lead times are difficult to guarantee 100% - especially for the cutting edge products RxSport offer. Here are some broad guidelines for our most popular brands:

Prescription Sunglasses

adidas
  • With Inserts - usually around 1-2 weeks. Allow at least 2 weeks for either rimless inserts or Optifog lenses.
  • Directly glazed sunglasses - around 3 weeks.
Bolle
  • Around 2-3 weeks.
Carrera
  • Economy - around 1 week.
  • Premium - around 1-2 weeks.
Dirty Dog
  • Around 1-2 weeks.
Oakley
  • Usually around 1 week.
Prada Linea Rossa
  • Economy - around 1 week.
  • Premium - around 1-2 weeks.
Ray-Ban
  • Economy - around 1 week.
  • Premium - around 1-2 weeks.
Rudy Project
  • With inserts - usually around 1-2 weeks. Allow at least 2 weeks for Optifog lenses.
  • Directly glazed sunglasses - around 3 weeks.
Serengeti
  • Around 2-3 weeks.
Wiley X
  • Around 2 weeks.

Prescription Glasses

Oakley
  • Usually within 1 week, but up to 2 weeks for complex prescriptions and thin lens options. XTRActive Transitions and Optifog lenses can take up to 2-3 weeks.
Ray-Ban
  • Ophthalmic glasses: usually within 1 week, but up to 2 weeks for complex prescriptions and thin lens options. XTRActive Transitions can take up to 2-3 weeks.

Prescription Ski Goggles

adidas
  • Around 1-2 weeks. At least 2 weeks for either rimless inserts or Optifog lenses.
anon
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
Bolle
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
Dragon
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
Oakley
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
POC
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
Smith
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
SPY
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.
Universal Insert
  • Around 1-2 weeks. At least 2 weeks for Optifog lenses.

Prescription Specialist Eyewear

Swimming Goggles
  • 3-4 days for Off The Shelf, around 2 weeks for Custom Made.
Protective Glasses / Glasses
  • 1-2 weeks.
   

You are more than welcome to choose express delivery options for prescription orders, and this will ensure you get your glasses as quickly as possible. However, this does not mean prescription eyewear will arrive the day after ordering! If you need your glasses for a particular date, please call us on 01780 783932, and we will do our utmost to help out.

VAT

VAT is included on prices where applicable. VAT is not included in the price of cycle helmets and children's ski helmets, as these items are not liable for VAT.

If you feel that you should not pay VAT on your order, for example if the goods are leaving the EU, please contact us and we can refund the VAT amount. Alternatively, please feel free to call us on +44 (0)1780 783932 in advance, and we can manually process the order without VAT. 

Returns Info

In the unlikely event that you are not entirely happy with the look or feel of your purchase, we offer a 100% refund or exchange on all non-prescription eyewear and helmets for 28 days after delivery.

For UK orders, we offer a free returns service. Please visit www.rxsport.co.uk/pages/returns.html

For international orders, we do not cover the cost of returning your order. Please send the items back to:

RxSport
Great North Road
Wittering
Peterborough
PE8 6BX
UK

As prescription sunglasses and goggles are made to order, we are only able to refund the cost of the frames and not the lenses. For more information, please call 01780 783932. Alternatively, why not use our Home Trial service?

Stock Status

At RxSport we like to keep things simple and straight-forward, which is why we have employed a colour coded system for all products on our website. As a result, you can see exactly what we have in stock and when you can expect your order to arrive. For further information, please do not hesitate to contact us.

In Stock This means that the item is in stock and ready for instant despatch.  Please see delivery options and timescales below.
Available This covers all prescription eyewear. You may also see it on certain non-prescription products that need to be ordered in. Therefore, next day delivery options are not guaranteed, but they will speed your order up. 
  • For non-prescription products, delivery is likely to be within a week.
  • For prescription eyewear, please see timescales below.
Available to Order

This means that the product needs to be ordered in. Therefore, next day delivery options are not guaranteed, but they will speed your order up.
Delivery is likely to be within a week.

Out of Stock This means that we have temporarily sold out of this product. Please contact us for more information on when the product is likely to come in, as we do get deliveries from suppliers every day.

If you have any further questions, please do not hesitate to contact us by email at enquiries@rxsport.co.uk or call us on 01780 783932.