Sports Vision Experts
Online since 2006
Rated Excellent from 14,000+
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Free UK Delivery
Next Day Shipping Available
Qualified Opticians
Bespoke Prescription Eyewear

How can we help you?

Do you need help with an order, finding additional information or arranging a return? If so, you have come to the right place. Our help page is full of answers from our expert team. Whatever your question, we are here to help.

Our expert guides

We understand that some of the optical lingo we use can be confusing. This is why we have created our expert guides. These guides provide you with valuable advice and guidance on everything from lenses to sports goggles.

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Varifocal Guide

Whilst many sports only require distance correction, varifocal lenses can be a major advantage for certain activities.

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Bike Helmet Guide

As experts in the field, we can guide you through the options and find the perfect lid for your style, ability and requirements.

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Glasses Guide

Finding the right pair of glasses for you and your sport is crucial for that extra inch of performance.

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Goggle Guide

Finding the perfect pair of goggles is vital when it comes to enjoying the day’s activities.

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Sunglasses Guide

Finding the right pair of sunglasses for you and your sport is crucial for that extra inch of performance.

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If you are still struggling to find an answer to your questions, worry not. You may find what you are looking for in our frequently asked questions – this is where our skilled team have answered some of our most commonly asked questions. Or, if not, please do not hesitate to contact us directly.

Frequently Asked Questions

  • I’m struggling with some sunglasses I’ve received, what is my next step?

    Please get in touch as soon as possible, our dispensing opticians will consult with you over the phone and email to get to the bottom of the issue. In the first instance this is often adaptation to a new lens type, but please rest assured we won’t leave you with glasses that you cannot use.

  • Do clear lenses provide UV protection?

    Yes, the UV protection comes from the lens material or a coating. It is not connected to the depth of tint of the lens.

  • What is the difference between contrast-enhancing and neutral lenses?

    Neutral lenses provide shade from the brightness of the sun, simply by darkening the environment. Contrast enhancing lenses will darken certain colours more than others, and as a result they can make particular objects or features stand out.

  • What are gradient lenses?

    These are lenses that start off darker at the top, and lighten towards the bottom of the lens. Popular for driving and fashion sunglasses!

  • What are polarised lenses?

    Polarised lenses eradicate glare, which is caused by reflected light rays. This is particularly useful around water or whilst driving.

  • What are photochromic lenses?

    Photochromic lenses are lenses that darken on exposure to UV, in other words they become sunglasses when you go outside on a sunny day! They are also known as light-adjusting, Transitions, Reactolite, Modulator, reactive etc etc etc.

  • My lenses are dirty. How should I clean them?

    We recommend using the cloth or microfibre bag that accompanied your glasses. If they are particularly dirty, you can use warm water, or optical cleaning sprays/solutions. Do not use any solvents!

  • Which size sunglasses do I need?

    Most wraparound sunglasses will fit almost all head shapes and sizes. That being said, we offer sizings for all of the sunglasses we offer. Personal choice and preference over the look and how they feel in the flesh will always be key. As such, we offer a 28 day free returns service - as well as free UK delivery!

  • How do I change my sunglasses lenses?

    This depends on the manufacturer to a degree. With the growth of lens interchange systems, each brand works slightly differently. As such, we suggest checking the instructions that should have been in the sunglasses packaging. Alternatively, please contact us, and we can talk you through the process for your specific sunglasses.

  • Do your sunglasses provide UV protection?

    All of our sunglasses offer 100% UV protection.

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